1) Check your spam / junk folder. Mail filters sometimes route the first email from new senders into spam.

2) Confirm you typed your email correctly during registration. You can re-register with the correct email if needed.

3) From /verify-email, click "Resend verification email" — limit is 10 per day per email.

4) Some corporate firewalls block external senders. Try a personal email if your work address fails.

5) Still nothing after 5 minutes? Contact /contact and our team will manually verify.

New workspaces enter the "pending approval" state until a SyntrixOne admin reviews and activates them. Reviews typically complete within 24 hours on business days.

While pending, you can browse most pages but writes (creating contacts, sending messages) return HTTP 403 workspace_pending_approval.

You will receive an email the moment your workspace is approved.

After 8 seconds of loading, the dashboard surfaces an actionable card with Retry, Sign-in and Create-workspace buttons.

Common causes: 1) Your session expired — sign in again. 2) Your workspace is pending — you will be redirected to /pending-approval. 3) Network blip — click Retry.

If the issue persists, open the browser dev-tools network tab and look at /api/auth/me — share any error with /contact.

Codes are case-sensitive — copy them exactly as received, no leading/trailing spaces.

Codes are not single-use, but they ARE workspace-cap aware: if you already created one workspace during the beta, you cannot create another.

If your code keeps failing, contact /sales for a replacement.

When your 14-day trial ends, writes return HTTP 402 trial_expired and the dashboard banner shows "Trial has expired".

To resume writes, open /settings/billing and pick a plan. Upgrading takes effect immediately.

Your data is safe and remains accessible during read-only mode.

1) Confirm you are signed in with the right account (workspaces are not shared across accounts).

2) If you were removed from a workspace, you will no longer see it in the workspace switcher. Ask the owner to re-invite you.

3) If the workspace was suspended (rare — typically a policy violation), contact /sales.

For security reasons, we always return a generic "If an account exists, an email has been sent" — even when no account exists. This prevents enumeration.

Check spam. Try once more (rate limit: 5 per hour per email).

Still stuck? Contact /contact with your registered email and our team will help you regain access.