Dashboard metrics

What the KPI tiles mean.

The dashboard surfaces: Conversations, Chatbots, Contacts, Deals, Team members, Tickets — each pulled live from your database.

Zero is a valid state. You will see "No data yet" on a fresh workspace.

Inbox analytics

AI vs human, response time, channel mix.

Open /dashboard/analytics. The 7-day chart shows AI vs human responses, the channels chart shows where conversations come from.

Filter by date range, channel and assignee.

Sessions, sources, conversion.

Sessions, identified vs anonymous, top referrers and the visitor → contact conversion rate.

Drill into any source to see the conversations that came from it.

Campaign performance and lead conversion.

Per-campaign view, conversion-rate trend and the lead-scoring distribution.

Find what works and double-down on it.

Why a chart says "No data yet".

SyntrixOne never shows fabricated demo data. Charts only render when there is real workspace activity in the queried window.

If you see "No data yet — connect your widget or channel" — install the widget on your site and conversations will start flowing in.

Didn’t find what you were looking for?

Our team replies to support tickets within one business day.