Understand every conversation at scale

AI Intelligence reads every chat, tags intent, scores sentiment and surfaces emerging topics — so you spot issues before they become churn.

Key benefits

Why teams love it

Conversation analysis

Sentiment, intent, urgency, and quality scoring per message.

Topic clustering

Auto-grouped themes across thousands of messages.

Actionable insights

Suggested KB articles to add, agent coaching hints.

Features

CSAT prediction

Score-out conversations likely to score badly.

Issue detection

Flag spikes in negative sentiment per product area.

Auto-tagging

Tickets, deals and contacts auto-categorised.

Trends dashboard

Movers and shakers week-over-week.

Re-analyze

Re-score historical conversations with new models.

Coaching mode

Per-agent quality reports to drive growth.

How it works

Connect data

AI Intelligence runs on existing inbox + CRM data.

Configure

Choose models, tags, sensitivity thresholds.

Act on insights

Update KB, change workflows, coach agents.

Business value

10×

Faster QA

Auto-scoring vs manual sampling.

Real-time

Visibility

See pulses move within minutes of an incident.

GPT-5.2

Latest reasoning model via Emergent LLM.

14-day free trial. No credit card.