SyntrixOne is in closed beta. Live platform status: syntrixone.com/status · Found a bug? Tell us
Key benefits
Why teams love it
Unified threading
Conversations are stitched per visitor across sessions and channels.
AI reply suggestions
One-click drafts powered by your KB and CRM context.
Built for teams
Assignment, internal notes, presence and SLA timers.
Features
What you get
Threaded view
Real-time messages, attachments and inline assistant.
AI draft replies
Grounded in your articles and tone of voice.
Tagging & filters
Slice by status, priority, channel or assignee.
SLA timers
First-response and resolution SLAs per priority.
Notifications
In-app + email alerts when assigned or @-mentioned.
Saved views
Build queues your team can return to in one click.
How it works
From zero to live in minutes
1
Install the widget
Drop one script tag on your site. Email and portal already on.
2
Train your AI
Index your KB sources. Pick a tone. Test in seconds.
3
Triage and reply
Filter, assign, draft with AI, hit send.
Business value
Outcomes that matter
±70%
Faster first response
AI drafts cut composition time per ticket.
1 view
All channels
Stop switching between tools and tabs.
24/7
Always-on AI
Bots cover after-hours when agents are offline.