SyntrixOne is in closed beta. Live platform status: syntrixone.com/status
SyntrixOne
Help Center

How can we help?

Guides, FAQs and best practices for every SyntrixOne feature.

Getting Started

New to SyntrixOne? Start here.

7 articles
What is SyntrixOne?Create your accountVerify your email+ 4 more →
Account

Manage your personal account and security.

5 articles
Update your profileEnable two-factor authentication (TOTP)Change your password+ 2 more →
Workspace

Manage your team workspace.

5 articles
Workspace overviewTeam members and rolesWorkspace settings+ 2 more →
Inbox

Manage every customer conversation in one place.

7 articles
Live inbox overviewConversation statusesAssign a conversation+ 4 more →
Chatbots

Build and deploy AI chatbots in minutes.

6 articles
Create your first chatbotConfigure chatbot behaviourAdd the widget to your website+ 3 more →
Knowledge Base

One source of truth for every answer.

5 articles
Create an articleUpload existing contentOrganize articles+ 2 more →
CRM

Contacts, companies, deals and pipelines.

6 articles
ContactsCompaniesDeals+ 3 more →
Visitors

See who is on your site right now.

5 articles
How visitor tracking worksLive visitorsVisitor profiles+ 2 more →
Engagement

Proactive campaigns and lead scoring.

5 articles
Engagement campaignsTriggersLead scoring+ 2 more →
Analytics

Real numbers on real workspace data.

5 articles
Dashboard metricsInbox analyticsVisitor analytics+ 2 more →
AI Features

How AI is woven into every product surface.

7 articles
AI IntelligenceAI Sales Co-pilotAI Reply+ 4 more →
Billing

Trials, plans and the closed-beta policy.

5 articles
Your 14-day trialWhat happens when the trial expires?Check your billing status+ 2 more →
Security

How we keep your workspace safe.

7 articles
Email verificationInvite-only accessWorkspace approval+ 4 more →
Troubleshooting

Solutions to the most common issues.

7 articles
I did not receive my verification emailMy workspace is pending approvalMy dashboard is not loading+ 4 more →
82 articles across 14 categories. Still stuck? Contact support.
Platform owner? Operational runbooks live in the Admin Guide.