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Terms of Service

Last updated: June 20, 2026· v0.1-draft

Draft — pending legal review

This document is a placeholder. SyntrixOne, Inc. has not yet executed final terms. Customers in a closed beta should refer to the signed mutual beta agreement provided by SyntrixOne for binding terms.

These Terms of Service (the “Terms”) form a binding agreement between SyntrixOne, Inc. (“SyntrixOne,” “we,” “us,” or “our”) and the entity or individual (“Customer,” “you,” or “your”) that accesses or uses the SyntrixOne platform, websites, APIs, and related services (collectively, the “Service”). By creating an account, accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance

You must be at least 18 years old and authorized to enter into contracts on behalf of the entity you represent. If you do not agree to these Terms, do not access or use the Service. If you accept these Terms on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Definitions

  • “Account” means your registered user account on SyntrixOne.
  • “Workspace” means an isolated tenant on the Service controlled by you.
  • “Customer Data” means any data, content, files, or messages you or your end-users submit to the Service.
  • “Subscription” means a paid plan for ongoing access to the Service.
  • “Documentation” means the user-facing documentation we publish at /docs.

3. Your Account

You are responsible for maintaining the confidentiality of your credentials and for all activity under your Account. You must promptly notify us at security@syntrixone.com of any unauthorized use. You agree to provide accurate, current, and complete information during registration and to keep it up to date.

4. Subscriptions & Billing

4.1 Plans

Subscription tiers, included quotas, and pricing are described on the pricing page. SyntrixOne reserves the right to change pricing for future renewals with at least 30 days’ advance notice.

4.2 Payment

Subscriptions are billed in advance on a monthly or annual basis through our payment processor. You authorize us to charge your designated payment method for all amounts due, including applicable taxes. Late payments may incur interest at the lesser of 1.5% per month or the maximum amount permitted by law.

4.3 Usage Overages

If your usage exceeds your plan’s included quotas, we will email you when you reach 80% and 100%. Overages beyond the included quotas are billed at the rate disclosed on the pricing page or in your order form.

4.4 Refunds

Except where required by applicable law, fees are non-refundable. We do not provide pro-rated refunds for partial billing periods upon cancellation. Annual plans may be eligible for a refund within 14 days of initial purchase — contact billing@syntrixone.com.

5. Free Trials & Beta

SyntrixOne may offer free trials and beta access. Trials convert automatically to a paid subscription unless cancelled before the trial ends. Beta features are provided “as is” without warranties and may be modified or discontinued without notice. Beta customers should rely on a separately executed beta agreement for any commitments that exceed these Terms.

6. Acceptable Use

You agree NOT to use the Service to:

  • Violate any applicable law, regulation, or third-party right.
  • Send unsolicited communications, spam, or material that is illegal, harmful, defamatory, or obscene.
  • Distribute malware, attempt to gain unauthorized access, or interfere with the Service’s operation.
  • Reverse-engineer, decompile, scrape, or extract underlying models or proprietary data.
  • Use the Service for high-risk activities where failure could lead to physical injury or environmental damage.
  • Train or improve a competing AI product using outputs of the Service.

We may suspend or terminate your access for violations, with notice where practicable.

7. Your Content & Data

You retain all rights, title, and interest in Customer Data. You grant SyntrixOne a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely to provide and improve the Service for you. We do not use your Customer Data to train foundation models. We process personal data per our Privacy Policy and (where you are a controller) under our DPA.

8. Intellectual Property

The Service, including all software, designs, trademarks, and documentation, is owned by SyntrixOne or its licensors. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service. No other rights are granted by implication.

9. Third-Party Services

The Service may integrate with or rely on third-party services (e.g., Stripe for payments, Twilio for messaging, OpenAI / Anthropic / Google for language models). Your use of those third-party services is subject to their own terms. SyntrixOne is not responsible for the availability or acts of third parties.

10. Termination

You may cancel any time from your billing settings. We may suspend or terminate your access if you breach these Terms or fail to pay. Upon termination, your right to use the Service ends, but Sections 7, 8, 11–16 survive. We will make Customer Data available for export for at least 30 days post-termination, after which it may be permanently deleted.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNTRIXONE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS MAY CONTAIN ERRORS; YOU ARE RESPONSIBLE FOR REVIEWING AND VERIFYING OUTPUTS BEFORE RELYING ON THEM.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNTRIXONE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE EVENT OR (b) US$100. IN NO EVENT WILL SYNTRIXONE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

13. Indemnification

You agree to defend, indemnify, and hold harmless SyntrixOne and its officers, directors, employees, and agents from any claims arising from (i) Customer Data, (ii) your violation of these Terms or applicable law, or (iii) your end-users’ use of the Service. SyntrixOne will defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes a US patent, copyright, or trademark.

14. Changes to the Service

We may modify, suspend, or discontinue parts of the Service from time to time. Material adverse changes will be announced at least 30 days in advance via email or in-product banner. Continued use after the effective date constitutes acceptance.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Wilmington, Delaware for any dispute not subject to arbitration. EU/UK customers retain mandatory consumer protections under local law.

16. General Provisions

These Terms (together with any order form, DPA, and Privacy Policy referenced herein) constitute the entire agreement between the parties on this subject. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. No waiver is implied by our failure to enforce any right.

17. Contact

SyntrixOne, Inc.
Attn: Legal
Email: legal@syntrixone.com
For privacy inquiries: privacy@syntrixone.com
For security disclosures: security@syntrixone.com

Questions about this document? Contact us.