Guides, FAQs and best practices for every SyntrixOne feature.
Manage your personal account and security.
Change name, avatar and contact details.
Open /dashboard/settings (or click your avatar → Profile). Update your name, phone number, country and timezone.
Your email address is the unique key to your account — to change it, contact support.
Add a second factor for stronger security.
Open /dashboard/settings/security. Click "Enable MFA". Scan the QR code with any authenticator app (Google Authenticator, 1Password, Authy).
Enter the 6-digit code to confirm. We will display 8 backup recovery codes — store them in a safe place.
On your next sign-in you will be prompted for the 6-digit code after entering your password.
Rotate credentials any time.
Open /dashboard/settings/security → Change password. Enter your current password followed by the new one (8 characters minimum).
All other active sessions are NOT signed out automatically — use "Revoke all other sessions" if you suspect compromise.
Click "Forgot password?" on the login page.
Go to /login → "Forgot password?". Enter your email and we will send a reset link to your inbox.
For security, we always return a generic confirmation — even if the email is not registered. This prevents account enumeration.
Rate limit: 5 requests per email per hour.
Force-logout every other device.
Open /dashboard/settings/security → Sessions → "Revoke all other sessions". Your current session is kept; everywhere else is signed out.
Use this any time you change your password, lose a device or notice suspicious activity.
Our team replies to support tickets within one business day.
