Works on every channel your customers use
Nine pillars, one platform
Replace 4–6 point tools with one cohesive system that learns from every conversation.
AI Chatbots & Agents
Resolve up to 70% of conversations automatically — across web, email, WhatsApp, Instagram, Slack and voice.
- Bots trained on your knowledge base + URLs
- Autonomous AI Agents that call APIs and complete tasks
- Human handoff with full context
- 100+ languages out of the box
Omnichannel Inbox
A single inbox for every channel your customers use. Your team replies once, customers see it everywhere.
- Live chat, email, social, voice
- Smart routing & queues
- Macros, snippets, internal notes
- CSAT collection out of the box
Knowledge Base + RAG
A beautiful help center that doubles as the brain for your bots. Update once, deflect forever.
- Public + private articles
- AI-suggested answers in conversations
- Search analytics + gap detection
- Multilingual content support
Ticketing with SLA
Track every issue end-to-end with priorities, categories, attachments, and breach alerts.
- Priority + category routing
- SLA timers and breach alerts
- Customer portal access
- Attachments + threaded comments
Leads CRM & Pipeline
Turn every conversation into a qualified lead. See pipeline value, ownership, and source attribution.
- Lead capture from any channel
- Custom pipeline stages
- Owner + activity history
- Convert leads to customers in one click
Visual Workflow Builder
Build automations with drag-and-drop. Trigger on events, conditions, AI signals — no code required.
- 50+ triggers and actions
- AI-assisted branching
- Webhook & API steps
- Schedule + recurring jobs
Analytics & Insights
Real-time dashboards on CSAT, deflection rate, first response time and agent performance.
- CSAT trends + segments
- Bot deflection rate
- Agent leaderboards
- CSV + API exports
Enterprise Security
SOC 2 Type II, GDPR, HIPAA-ready. SSO, granular RBAC, audit logs, and data-residency options.
- SAML SSO + SCIM (Enterprise)
- Role-based access control
- Full audit log
- EU & US data residency
Integrations
Drop SyntrixOne into your stack. We meet your tools where they are.
- Slack, Shopify, HubSpot, Salesforce
- Zapier + native webhooks
- Open API + SDKs
- Stripe billing built-in
Built for the team that actually does the work
Real product screens, populated with realistic data.
Why teams switch to SyntrixOne
Setup in under an hour
Crawl your site, connect your inbox, install the widget. Live in 60 minutes — not 60 days.
Multi-model AI routing
We auto-route each turn to the best LLM (GPT, Claude, Gemini, fine-tuned). You never see model lock-in.
Built for humans + bots
No "AI mode" / "human mode" toggle. Bots and agents share one inbox, one history, one customer record.
Generous limits
Up to 50,000 AI messages on Business. No surprise overages on activation milestones.
Search that actually finds it
Hybrid lexical + vector search across KB, tickets, conversations and contacts.
Your data, your control
EU/US data residency, no training on your data, audit log, full export any time.